At Markus IT Support, we take your privacy seriously. This Privacy Policy outlines how we collect, use, process, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you use our website, interact with our triage chat, or book a service, we may collect the following personal data:
- Identity & Contact Data: Full name, email address, telephone number, and residential/business address.
- Technical & Service Data: Information about your computer hardware, operating system, diagnostic symptoms, and configuration preferences.
- Communication Data: Records of your correspondence with us (including SMS, emails, and voicemails).
2. How We Use Your Data
We only process your personal data where we have a lawful basis to do so. We use your information to:
- Provide accurate triage appraisals and hardware repair quotes.
- Facilitate logistical routing (calculating collection/delivery distances).
- Manage your appointments and send provisional booking notifications.
- Contact you regarding the status of your repair or final diagnostic confirmations.
3. Third-Party Data Processors
We do not sell, rent, or trade your personal data. We utilize select, secure third-party platforms to facilitate our core business operations. These processors are contractually obligated to protect your data:
- Calendly: Used to securely manage and schedule workshop appointments.
- Twilio: Used to facilitate automated SMS confirmations and route inbound calls/voicemails.
- Google Maps API: Used temporarily to calculate geographic distance for collection routing (your address is processed but not permanently stored by Google for this purpose).
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Repair records and contact details are typically maintained for warranty validation (90 days) and standard internal accounting purposes.
5. Your GDPR Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to Restrict Processing: Request the suspension of processing of your personal data.
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our data compliance administrator at admin@markus-it-support.com.